Warranty, Returns and Cancellations

Returns

We want you to love your watch. If it’s not right for you, you can return any in-stock item within 14 days of delivery.

To qualify, your watch needs to come back exactly as it arrived: unworn and unused, with all tags attached, in its original packaging, and with your receipt or proof of purchase. We inspect every return when it arrives.

How to return

1. Email us at help@retterwatches.com within 14 days of delivery.
2. If your return is approved, we’ll send you instructions and a return label.
3. Ship the watch back to us.

Please don’t send anything back before your return is approved. Packages sent without a return request can’t be accepted.

Refunds

Once your return arrives and passes inspection, we’ll email you to confirm your refund. The cost of return shipping may be deducted from refunds for change-of-mind returns. Approved refunds go back to your original payment method automatically. Your bank or card issuer may take a few extra days to post it.

Exchanges

The quickest way to swap a watch is to return the one you have and, once your return is approved, place a new order for the one you want.

Cancellations

You can cancel any order until it ships from our warehouse.

Damages and issues

Please inspect your order as soon as it arrives. If something is defective, damaged, or incorrect, email us right away and we’ll make it right.

Warranty

Every Retter watch is backed by a two-year international warranty covering the movement, case, dial, crown, and bracelet. It doesn’t cover normal wear and tear or damage from misuse, and work done by an unauthorized third party voids it.

The warranty is valid with the invoice you received at delivery. If you pass your watch on, the remaining coverage goes with it, as long as you let us know.

Questions?

For anything about returns, cancellations, or warranty, email team@retterwatches.com. If something isn’t covered here, tell us anyway and we’ll do our best to help.